Hotel Management Systems

 

Development of International Standards & Operating Procedures

 

 

 

 

 

Benefits of development of Management  Systems;

 

Building up a Professional and corporate organisational structure

Ability to clearly identify goals and provide structure to achieve them

Competitive edge 

Adopting an International attitude

Facilitating International Bank loan applications

Setting clear Service standards  thus increasing Guest satisfaction

 Creating a unique Corporate Identity

Providing strong tools to continuely increasing Service Standards

Creating Training tools and manuals for Human Resources Management

Increasing security of Financial and Information transactions

 

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Process of Management Systems development,

  • Implementing tools to measure performance
  • Increase Profitability
  • Effective Cost Control
  • Improved Guest Satisfaction
  • Improved Staff Motivation

 

When developing Management Systems, HOTEÏ INTERNATIONAL divides the process into several stages and modules:

 

a. General Concept and Corporate Identity

b. Development of Brand Standards

c. Tools for measuring the effect and control of Brand Standards

d. Corporate Head Office Standards and Procedures (only chain hotels)

e. Operating Standards & Procedures Manual

f.  Class Room Seminars and trainings in the use of Management Systems

g. Control mechanisms and Checklist to measure correct implementation

h.  Monitoring and Spot Checking  the Hotels performance

 

HOTEÏ INTERNATIONAL is presently involved in developing the management systems for one of the most prominent
hotels in Alanya.

The combined efforts of all department heads at Kaptan Hotels and specialist consultants are preparing the hotels

for the upcoming season.

Hotel Management Systems


- Hotel Service Standards,

- Standard Operating Procedures,

- Printed forms and documents,

- Check lists,

- Job discriptions